openecho

the sound of customer clarity

Open Echo delivers customer-facing SaaS teams with the knowledge they need to journey well with their customers.

Clarity in every step of the customer journey.

OpenEcho bridges customer communication and product configurations for easy and accessible insights.

The Problem: Customer journeys get complex and disconnected.

  • Finer details on configurations and account changes live in support tickets
  • Full insights are buried in extensive minutes notes and lengthy transcripts
  • CRM tools don’t always capture why a customer really bought
  • Product evolution means that upsell opportunities get missed

The result? You lack a full picture of:

  • What’s driving retention (or churn)
  • What your customers expect
  • How each customer is using your product
  • The additional features certain customers may benefit from
  • Whether they’re seeing real value of your product

Your central intelligence hub for every customer.

OpenEcho aligns your customer-facing teams with rich, accurate profiles.

Pulls in onboarding transcripts, configurations, and conversations from different platforms

Summarizes customer goals, pain points, and success criteria using AI

Tracks key product features in use and how they’re configured

Links customer success to business outcomes (upgrades, renewals, retention)

Drive Customer Value

1. Customer Success Becomes Measurable

Easily access customer goals, usage, outcomes, and value moments — all in one place.

2. Faster, Smarter Support

Instant access to configurations, past conversations, and onboarding history.

3. Product Feedback with Context

Know what features are working, what’s underutilized, and what needs improving.

4. Retention and Growth Engine

Spot churn risks early, highlight upsell signals, and prove value at renewal time.

5. AI That Understands Your Customers

OpenEcho listens across Zoom, Intercom, Notion, and HubSpot — and echoes back what matters.

openecho

For Customer Success Teams

  • Understands each customer’s unique product setup and offers tailored response suggestions directly in Intercom
  • Automatically pulls in onboarding transcripts, configurations, and key conversations from multiple platforms
  • Summarizes customer goals, blockers, and success criteria using AI
  • Highlights key product features in use and how they’re configured
  • Connects customer activity to business outcomes like retention, upsell, and renewals

For Revenue & Growth Leaders

  • Delivers AI-driven summaries of customer goals, value drivers, and friction points
  • Analyzes customer conversations and platform activity to surface actionable insights
  • Understands your product and value proposition to suggest relevant solutions
  • Consolidates onboarding data, configs, and conversations to support renewal and expansion efforts

For Product Teams

  • Reveals product usage patterns tied to value and retention
  • Surfaces feature requests and feedback trends from conversations
  • Helps prioritize roadmap based on real customer impact



The sound of customer clarity.

Open Echo connects key data to serve customer-facing teams with clear visibility into every step of the customer journey.